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AV Link Collaborative Conferencing Support Technician (Part Time)

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Summary: 

  • Provide the highest quality technical assistance in utilizing collaboration tools, including Skype for Business, video teleconferencing, and video production equipment.
  • Provide the highest quality customer service for clients who have ordered AV Link Collaborative Conferencing Support service

Essential Functions and Responsibilities:   

 

  • Responsible for knowing all the features of Microsoft Skype for Business and associated software to provide Gold and Platinum levels of web-conferencing assistance.
  • Responsible for knowing all the features of MS video teleconferencing systems to provide Gold and Platinum level VTC assistance, including Telepresence.
  • Responsible for knowing how to effectively use all CCS video services equipment to support Platinum video services events, including Event Recording, Streaming, Podcasting, and post-production services
  • Responsible for self-training on all updates with software related to CCS service offerings. For example, when Microsoft makes a change to the audio recording capabilities of Skype, the technician must learn these new capabilities immediately.
  • Responsible for ensuring that post event summaries are sent to appropriate lead technicians and service desk for purposes of timely post event client communication and service billing.
  • Basic AV maintenance and troubleshooting: technicians must provide basic AV support to get meetings back online. Technical proficiency with video, audio, and projection equipment is required. Ability to use AV diagnostic equipment is also a necessity.
  • Work with service desk to ensure smooth communication of any event logistics specifications and modifications.
  • Track activities and in designated metrics tracking software.
  • Keep clients and event managers highly informed about the progress of support services for their events.
  • Perform the job safely
  • Competent in computer applications – Excel, Power Point, Word, Internet and Outlook. 
  • Other tasks may be assigned.

Qualifications: 

Education and Experience:

  • High school graduate or GED equivalent
  • Degree in audio, video, or event production a plus
  • Infocomm CTS or equivalent certification a plus

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 196227

Eurest 

RANADA T SAMUEL 

SALARIED NON-EXEMPT 


Nearest Major Market: Seattle
Nearest Secondary Market: Bellevue

Job Segment: Service Desk, Part Time, Customer Service

Apply now »