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GUEST SERVICES AGENT

 

  • We have an opening for a Guest Services Agent position.
  • Location: NYC, NY Note: online applications accepted only.

 

If you have a positive attitude and a love for learning, you may be interested in joining our team.

 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. A FLIK Family-Then & Now. Great Food and Great Service are only possible with Great People behind the scenes. FLIK’s steadfast dedication to the training and support of our associates continues to nourish our vision and growth. Dedication, diligence, operational excellence and hands-on expertise are FLIK trademarks – only achievable through the work of our team of professionals. We embark on a relationship with every FLIK associate that provides, demonstrates and cherishes growth, education and ongoing mentoring – today and every day.

 

 

Full time associates at FLIK are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • And other voluntary benefits

Job Summary

Key Responsibilities:

  • Properly greeting and handling visitors with a smile and maintaining eye contact through the entire interaction.  Following established procedures with regard to both expected and unexpected arrivals, coordinating with in-house security as appropriate.  Addressing guests and clients by name whenever possible.
  • Handling on-floor guest activities and being able to identify VIP guests
  • When situated in a Lobby arrival area, implementing established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
  • Acting as an overall Hospitality ambassador to guests, visitors, and tenants in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
  • Having a thorough understanding of the Firm’s emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
  • Adhering to grooming standards established by Rapport.
  • Maintaining the attractive, neat appearance of the Lobby area, where applicable
  • Troubleshooting a wide variety of requests and situations, both for guests and for members of the Firm.
  • Gaining an understanding of the company culture, key areas of activity and creating “transparency” by serving as an extension of the Firm

 Preferred Qualifications:

  • A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the Receptionist’s job.
  • The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
  • Excellent listening and oral communication skills.
  • Basic computer skills and knowledge of office technology / equipment.
  • Bilingual preferred.
  • Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
  • Discreet, ethical and committed to maintaining a high degree of confidentiality.
  • A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
  • A high school graduate, with some college preferred.  Two to three years of experience in a client service / reception position within a hospitality or corporate environment.

 

About Compass Group: Achieving leadership in the foodservice industry
 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
 

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

 

Req ID: 173086

SALARIED NON-EXEMPT 


Nearest Major Market: New York City

Job Segment: Food Service, Hospitality

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