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CUSTOMER SERVICE MANAGER / Memphis, TN

Growth. Opportunity. Excellence.

Canteen sets the national standard for excellence in automated retail, and EVERY segment of our business is thriving.  We employ the best team in the industry and their dedication, collaboration and passion fuels our growth.  YOU bring the enthusiasm, customer service and commitment; we’ll supply the opportunity and innovation.  TOGETHER we’ll continue to transform the micro-market, dining, coffee and vending industry.

Come grow with us. We are Canteen.

Job Summary

Key Responsibilities: 

  • Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the secondary contact for Customer/Clients interaction.
  • Coordinates beverage equipment installations, upgrades, and removals in new and existing locations; performs account location inspections and Kitchenette audits to ensure company standards are met.
  • Reviews route daily and weekly reports to ensure Streamware integrity, control spoilage rates, monitor inventory accuracy of Beverage locations and control labor costs;
  • Ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained
  • Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
  • Stays current and abides by all parts of collective bargaining agreements, where applicable.
  • Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
  • Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
  • Maintains clean and safe work environment; performs job safely.
  • Notifies a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business.

 Preferred Qualifications:  

  • Bachelor’s degree (B.A.) from four-year College or university;
  • One to two years related experience and/or training preferred; or equivalent combination of education and experience.

 

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

 Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 181411 

Canteen  

JOANNA L GAMMON 

SALARIED EXEMPT 


Nearest Major Market: Memphis

Job Segment: Service Manager, Housekeeping, Merchandising, Customer Service, Hospitality, Retail

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