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Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsyvlania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at

Job Summary


 Key Responsibilities:

  • Proficient in the understanding and operation of the Team Coach, eFinance, Team Staff and other company software tools
  • Supports Environmental Services accounts in the understanding and operation of system applications
  • Collects and analyzes facility data including, occupancy data etc., develops appropriate staffing levels based on industry standards, company benchmarking and personal experience
  • Surfaces hard to collect data through direct interviews, observation, experience and other methods – skillfully estimates labor components for each function and area. Evaluates and determines capital equipment needs based on staffing and function needs
  • Performs equipment inventory
  • Prepares the labor and non-labor costing in accordance with Company guidelines and protocol
  • Identifies "hot spots" and program issues to be included in Sales Directors presentation
  • Identifies and develops a corrective plan for quality and service issues
  • Recommends best practice synergies, which may include bed tracking, call center concept etc.
  • Functions as the Start up Captain for all new accounts
  • Implements all Crothall programs according to the proposal, Company standard and costing
  • When necessary, provides recommendations for the use of external resources
  • Performs Operations Audits as needed
  • Troubleshoots problem accounts, reviewing system implementation and application
  • Provides support, training and recommendations to the on site management team
  • Establishes and maintains “Foundations” level accounts for new and ongoing development of managers
  • Provides orientation and management training to existing and new management teams. This training will include system application and day-to-day management practices
  • At the discretion of the Regional Manager provides as needed support including survey, start up, marketing/sales, operations etc. in the area of Environmental Services for the Division and company
  • Performs special projects as assigned


Preferred Qualifications:

  • Bachelor's Degree or equivalent work experience
  • Five to eight years Director level experience in hospital housekeeping industry with high customer/client contact required  
  • Ability to communicate effectively in written format and oral presentations
  • Ability to multi-tasks and establish priorities
  • Ability to maintain organization in a changing environment
  • Exhibits initiative, responsibility, flexibility and leadership
  • Possess a thorough knowledge of contract administration and office procedures
  • Ability to use working knowledge of working environment to meet established goals and objectives
  • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook 


Apply to Crothall today!

Crothall is a member of Compass Group USA

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Req ID: 187823

Crothall Healthcare 



Nearest Major Market: Los Angeles

Job Segment: Housekeeping, Call Center Manager, Call Center Supervisor, Call Center, Hospitality, Customer Service

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