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Payroll Supervisor

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. Our 225,000 associates work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.  Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Compass Group, the world’s leading contract food and support services company, has a Great Opportunity for career development and growth here at its North America headquarters in Charlotte, NC as Payroll Customer Service Supervisor.


  • Supervise day to day activities of payroll customer service staff (Associate and Analyst positions)
  • Staff development and training to include setting individual expectations and performance appraisals along with weekly team meetings and succession planning
  • Develop project plans for a variety of high volume, complex scenarios such as account closings
  • Maintain all company and departmental policies
  • Assessment of automation opportunities to provide increasing levels of control
  • Isolate root cause of escalated issues and implement preventative measures
  • Assign work to the team in a consistent manner to achieve defined service levels (including call hold times and work order resolution)
  • Monitor calls to ensure team members comply with standard procedures, providing accurate information and meeting defined customer service standards
  • Maintain strong team environment through communication, motivation and consistent metrics results
  • Identify and investigate opportunities for improvement in efficiency and quality; make recommendations for improvements
  • Perform resource planning to assess impact of new processes, systems and volume reduction
  • Prevent unplanned/incidental overtime
  • Ensure timely and accurate processing of all process related deadlines 


  • Bachelor’s degree required
  • Demonstrated leadership ability, supervisory experience preferred
  • Demonstrated customer service focus and people skills
  • Ability to perform root cause analysis and implement preventive solutions
  • Payroll Processing and/or high call volume center experience required
  • SAP experience preferred
  • Proficient at MS Office (Excel, Access, Outlook)

Apply to Compass Group today!

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:  173766

Compass Corporate 



Nearest Major Market: Charlotte

Job Segment: Payroll, Food Service, Finance, Hospitality

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