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AUDIO VISUAL CONFERENCE SERVICES MANAGER

Eurest Services, a division of Compass Group, is a premier facility services provider, offering leading national business and industry organizations solutions and customer focused support.  We provide business facilities management from sustainable cleaning to laboratory support, outdoor maintenance, materials management.

Job Summary

Job Summary

Oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities:

  • Oversees staff setup, testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
  • Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
  • Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
  • Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management. 
  • Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
  • Provides consultation and education to all levels of end users on presentation technologies.
  • Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
  • Maintains conference room integrity.
  • Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
  • Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department. 
  • Maintains understanding of current and new presentation technology.

Preferred Qualifications:

  • High School diploma or equivalent a must
  • Five to seven years audiovisual technology management experience
  • Five to seven years AV and presentation technologies experience
  • Three to five years customer service experience
  • Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
  • Strong customer service and communications skills required
  • Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
  • Ability to facilitate tasks with internal and external staff to assure meeting and event success
  • Understanding of normal business and office procedures
  • Experience working in a fast paced university/conference center environment
  • Self-motivated independent thinker
  • A CTS certification by InfoComm
  • Industry relevant training or technical courses a plus
  • Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)

 

Apply to Eurest Services today!

Eurest Services is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 194132

Eurest Services 

KELLY L LUQUE 

SALARIED EXEMPT 


Nearest Major Market: Cambridge
Nearest Secondary Market: Boston

Job Segment: Housekeeping, Hospitality

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